Policies at Winter Wick

Service as It Should Be

In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers when purchasing our range of dinner candles or festive candles. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!

Delivery policy

Due to the current Coronavirus situation we are experiencing a reduced service from Royal Mail.   Therefore, during this time, we aim to  despatch your order within 5 business days for standard delivery orders.  As soon as normal service resumes with our local sorting office we will return to our normal despatch time of 2 business days.  

 

Next day delivery orders are currently unavailable.  As soon as normal service resumes with our local sorting office we will reinstate this delivery option.  

Next day delivery orders will be despatched the same day for orders received by 2.30pm.   

Next day delivery orders received after 3pm on a Friday will be despatched on the Monday except in the case of a bank holiday where it will be despatched on the next working day.

If there is a delay to your order in-house we will contact you to advise by telephone or email.

We offer free standard delivery on orders over £50.  (Except international delivery)

Refund policy

We hope you will be fully satisfied with your purchase.   However, if you are not satisfied with your purchase, you can return the product to us for a full refund within 14 days.   

Damaged or Faulty Item

If the item is faulty or damaged upon receipt please contact us via the website chat function or email us at info@winterwick.co.uk with your order number, details of the fault and whether you require a replacement or a refund.   Please also provide us with a clear photograph showing the damage.   We will then either replace the item or issue a refund via the original payment method for the purchase.   

Change of Mind

If you simply change your mind and wish to return the item please contact us via our website within 14 days of the order date and we will issue a returns code to you.  Upon receipt of the returns code please return the item unused and in its original packaging ensuring the item is received by us within 14 days from the date the returns code was issued.  

We recommend using secure delivery involving a signature as we cannot be held responsible for items lost in transit. 

You are responsible for paying your own postage costs to return the item to us.

We reserve the right to reject any returns or exchanges that do not meet these conditions.

Privacy policy

This policy has been developed in accordance with the Data Protection Act 2018 and sets out how Winter Wick will manage your personal information.

 

When using this website you have a right to expect your personal information to be treated in strict confidence.  It is Winter Wick’s responsibility to ensure that all personal information is managed in accordance with the Data Protection Act 2018 and this will be done by lawful use of your information to fulfil sales contracts and when we issue marketing communications.

 

Winter Wick will collect information from you in the following ways:-

 

  1. When you place an order via the website your information will be used for payment processing and delivery purposes.

  2. When you subscribe to receive updates from Winter Wick your information will be used to send you those updates.

  3. If you contact us via the website we will use your information to reply to your contact request.

 

 

Winter Wick will never sell or freely share your personal information with any third party.

 

Winter Wick will retain your personal information for the purposes of sending marketing information unless you inform us earlier that you no longer wish to receive that information from us.

 

You have a right to a copy of any information we hold about you and should you require this please contact info@winterwick.co.uk.

 

Further information can be obtained from www.ICO.org.uk.

 

Updated 30th June 2020.

 

Website managed by The Christmas Dreaming Company Ltd.

All sales via this website are undertaken in England and these Terms and Conditions shall be governed, construed and interpreted in accordance with the laws of England and Wales.

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Winter Wick is a trading name of The Christmas Dreaming Co. Ltd, registered in England and Wales under number 10350480.

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